Data Protection · Pakistan

bajiapp Privacy Policy – How We Handle Your Data in Pakistan

Your personal information matters to us as much as your gaming experience does. This Privacy Policy explains exactly what data bajiapp collects, why we need it, who it's shared with, and what rights you have as a Pakistani player to control your own information.

Last updated: June 2025 Create Account
Your Data, Your Rights

bajiapp never sells your personal data. All information is collected, stored, and processed under internationally recognised data protection standards.

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Encrypted Storage

All personal data stored on SSL-encrypted, access-controlled infrastructure.

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Never Sold

Your data is never sold, rented, or traded to any third party for marketing.

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Pakistan-Context

CNIC data handled with extra care. PKR transactions logged locally and securely.

Your Control

Access, correct, or delete your data at any time by contacting our support team.

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Introduction

This Privacy Policy describes how bajiapp ("bajiapp", "we", "us", "our") collects, uses, stores, and protects the personal information of players who use the bajiapp platform at bajiapp.click. This policy applies to all services offered by bajiapp, including live casino games, sports betting, slot games, crash games, poker, card games, and any promotional or bonus activities.

By creating a bajiapp account and using any part of the platform, you confirm that you have read this Privacy Policy and that you understand and accept how your personal information will be handled. If you do not agree with this policy, please do not use bajiapp. We recommend reviewing this page periodically, as it may be updated when our data practices change.

bajiapp is designed specifically for Pakistani players and handles all personal data in this context. This means we take particular care with Pakistani-specific identifiers including CNIC numbers and local mobile payment details from services like Easypaisa and JazzCash. These are treated with a higher level of protection than general account data and are never shared beyond what is strictly required for identity verification and payment processing.

This policy is written in plain English — not legal jargon — so every bajiapp player in Pakistan can fully understand what happens with their information. If anything here is unclear, our support team is available 24/7 via live chat in both English and Urdu.

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Who We Are

bajiapp is an online gaming platform operating at bajiapp.click and serving players across Pakistan. For the purposes of this Privacy Policy, bajiapp acts as the data controller for the personal information you provide when registering and using the platform.

As data controller, bajiapp is responsible for determining the purposes and means by which your personal data is processed. We are also responsible for ensuring that any third parties who process data on our behalf — such as payment processors and identity verification providers — do so under appropriate data processing agreements that protect your rights.

If you have any questions or concerns about how bajiapp handles your personal data, or if you wish to exercise any of your data rights, you can contact us at: support@bajiapp.click

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Data We Collect

bajiapp collects personal data in three main ways: information you give us directly when registering or contacting support, information we collect automatically when you use the platform, and information we receive from third-party service providers involved in payment processing or identity verification.

3.1 Information You Provide Directly

  • Registration details: Full legal name, date of birth, Pakistani mobile number, and email address (if provided)
  • Identity verification: CNIC number, a photograph of your CNIC, and a selfie photograph for KYC verification prior to your first withdrawal
  • Payment details: Easypaisa account number, JazzCash account number, NayaPay or SadaPay wallet identifiers, bank IBFT account details, or debit card details as applicable to your chosen payment method
  • Support communications: Any information you share with bajiapp's support team through live chat, email, or any other channel

3.2 Information Collected Automatically

  • Device and technical data: IP address, browser type and version, operating system, device type, and screen resolution
  • Session data: Login timestamps, session duration, pages visited, and navigation patterns within bajiapp
  • Gameplay logs: Complete records of all bets placed, games played, results, cash-outs, and bonus usage — these logs are the authoritative record for resolving any gameplay dispute
  • Transaction logs: Full records of all deposits and withdrawals, including amounts in PKR, payment methods used, timestamps, and processing status
  • Cookies and tracking technologies: As described in Section 7 of this policy

3.3 Information from Third Parties

  • Identity verification results and risk scores from our KYC provider
  • Payment confirmation and fraud screening signals from payment processors
  • Publicly available information used to verify the accuracy of registration details in compliance with anti-money laundering obligations

bajiapp does not collect or store full payment card numbers on its own servers. Card transaction data is handled exclusively by our PCI-DSS certified payment gateway partners. We store only a tokenised reference that allows us to identify the payment method without holding the sensitive card data directly.

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How We Use Your Data

bajiapp uses the personal data it collects only for defined, legitimate purposes. We do not use your data for purposes that aren't described in this policy. The main purposes for which bajiapp processes your personal information are:

  • Account management: Creating and maintaining your bajiapp account, verifying your identity, and ensuring the integrity of your player profile across sessions
  • Payment processing: Processing your PKR deposits and withdrawals through your chosen local payment method, reconciling transactions, and maintaining accurate financial records
  • Identity verification (KYC): Verifying your age, identity, and the ownership of your payment methods before your first withdrawal, in compliance with our licensing obligations
  • Fraud prevention and security: Monitoring account activity for unusual patterns, detecting and investigating potential fraud, money laundering, or multi-account activity, and protecting the platform's integrity
  • Regulatory compliance: Meeting our obligations under our gaming licence, including anti-money laundering (AML) reporting, age verification, and record-keeping requirements
  • Customer support: Responding to your queries and resolving disputes, using your account and gameplay history to provide accurate assistance
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the technical performance, game selection, and user experience of bajiapp
  • Responsible gaming: Monitoring for signs of problem gambling behaviour and enabling our responsible gaming tools, such as deposit limit tracking and self-exclusion enforcement
  • Marketing communications: Sending you relevant promotional offers and bonus notifications, but only if you have opted in to receive such communications — you can opt out at any time
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Legal Basis for Processing

bajiapp processes your personal data based on one of the following legal grounds, depending on the nature of the processing activity:

  • Contract performance: Processing your registration details, payments, and account activity is necessary to deliver the gaming services you've signed up for
  • Legal obligation: KYC verification, AML monitoring, and data retention for regulatory purposes are required by our licensing terms
  • Legitimate interests: Fraud detection, platform security, and the maintenance of gameplay logs serve bajiapp's legitimate interest in protecting both the platform and its players
  • Consent: Where you have opted in to marketing communications, bajiapp processes your contact details for that purpose based on your explicit consent, which you may withdraw at any time

You can withdraw your consent to marketing communications at any time by contacting bajiapp support or using the unsubscribe option in any promotional message we send. Withdrawing marketing consent does not affect your account or any other aspect of the service.

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Data Sharing

bajiapp does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your information is shared only in the specific, limited circumstances described below:

Data Flow Overview

You (Player)

bajiapp

Payment
Processors

KYC
Providers

Game
Studios

Data shared only to the extent necessary for each partner's specific function. All partners operate under data processing agreements.

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking/card processing partners receive the minimum account and transaction data required to process your deposit or withdrawal. They are contractually prohibited from using this data for any purpose beyond that transaction.
  • Identity verification providers: Your CNIC details and photographs are shared with our licensed KYC partner solely for the purpose of verifying your identity and age before your first withdrawal. This partner is bound by strict data handling obligations.
  • Game studios: To display live games and verify bet outcomes, game providers like Evolution Gaming and Spribe receive your player session identifier and stake amounts. They do not receive your full personal profile, CNIC, or payment details.
  • Regulatory authorities: Where required by our gaming licence — for example, AML reporting obligations — bajiapp may share transaction data or identity records with the relevant regulatory authority. This happens only when legally required.
  • Fraud prevention networks: Anonymised risk signals may be shared with industry fraud prevention consortia to protect players and operators from coordinated fraudulent activity.
  • Legal requirements: If bajiapp receives a valid legal order from a Pakistani or international authority with proper jurisdiction, we will comply with the legally required disclosure and inform you where we are permitted to do so.
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Cookies & Tracking Technologies

bajiapp uses cookies — small data files placed on your device — and similar tracking technologies to keep the platform functioning correctly, remember your preferences, and understand how players use the site so we can improve it. We use four categories of cookies:

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in or using the platform normally. Blocking functional cookies may mean your preferences aren't saved between sessions. Analytics and marketing cookies can be disabled without affecting your ability to use bajiapp.

bajiapp does not use third-party advertising cookies from social media networks. Our marketing cookies are first-party only and used solely to manage bonus offer delivery and referral tracking within the bajiapp platform itself.

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Data Security

bajiapp takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction, or alteration. Key security measures in place include:

  • TLS/SSL encryption: All data transmitted between your device and bajiapp's servers is encrypted using industry-standard Transport Layer Security (TLS). The padlock in your browser confirms this is active when you use the platform.
  • Encrypted storage: Sensitive personal data including CNIC information and payment identifiers is stored using strong encryption at rest. Database access is restricted to authorised personnel only.
  • Access controls: bajiapp staff access to personal data is role-based and granted on a need-to-know basis. Access logs are maintained and reviewed. No staff member has unrestricted access to the full player dataset.
  • Two-factor authentication: Administrative access to bajiapp's player data systems requires multi-factor authentication.
  • Regular security auditing: bajiapp undergoes periodic security assessments and penetration testing. Our game platform's RNG systems are independently audited for integrity and fairness.
  • Fraud monitoring: Automated systems continuously monitor for anomalous patterns that could indicate a data breach, account compromise, or external attack.

Despite these measures, no internet-based system can guarantee absolute security. If you suspect your bajiapp account has been compromised, contact our support team immediately via live chat so we can take prompt protective action.

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Data Retention

bajiapp retains your personal data only for as long as is necessary for the purposes it was collected, or for as long as required by our legal and regulatory obligations. The key retention periods that apply are:

  • Active account data: Retained for the full duration of your account being open and for a minimum of five years after account closure, as required by AML regulations
  • Transaction records: All PKR deposit and withdrawal records are retained for a minimum of seven years for regulatory and tax compliance purposes
  • Gameplay logs: Bet history and game outcome records are retained for a minimum of five years and are the authoritative record for any dispute raised within that period
  • KYC documents: CNIC photographs and selfies are retained for the duration required by our licensing authority, typically five years from account closure
  • Support communications: Live chat and email records are retained for three years to assist with resolving recurring issues or disputes
  • Marketing consent records: Records of when you opted in or out of marketing are retained for the life of your account to demonstrate compliance with your preferences

When your personal data is no longer required and there is no legal obligation to retain it, bajiapp will securely delete or anonymise it so it can no longer be associated with your identity.

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Your Data Rights

As a bajiapp player, you have meaningful rights over your personal data. bajiapp is committed to honouring these rights promptly and without creating unnecessary barriers. Here is what you are entitled to:

Right to Access

You can request a copy of all personal data bajiapp holds about you. We will provide this in a readable format within 30 days of your verified request.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.

Right to Erasure

You may request deletion of your personal data where there is no overriding legal obligation for us to retain it. Regulatory retention periods may prevent full deletion of certain records.

Right to Restriction

You can request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being disputed.

Right to Portability

Where technically feasible and legally appropriate, you can request your personal data in a machine-readable format to transfer to another service.

Right to Object

You may object to processing based on legitimate interests or direct marketing at any time. Marketing objections are actioned immediately. Other objections are assessed case by case.

To exercise any of these rights, contact bajiapp support via live chat or email at support@bajiapp.click. We will ask you to verify your identity before processing any data rights request. Requests are typically processed within 30 calendar days. If a request is complex or involves a large volume of data, we may extend this to 60 days and will inform you of the delay.

If you feel bajiapp has not handled your personal data appropriately, you have the right to raise a complaint with the relevant data protection authority or through bajiapp's internal complaint process. Contact our support team first — the majority of data concerns are resolved at that stage without needing a formal escalation.

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Children and Minors

bajiapp is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration process, and identity verification before first withdrawal includes confirming that the CNIC provided belongs to an adult of 18 years or older.

If bajiapp discovers that personal data has been collected from a minor — whether through a misrepresentation of age during registration or any other means — the account will be immediately closed, all funds will be returned to the payment method used (net of any withdrawals already processed), and all personal data associated with that account will be securely deleted in accordance with applicable data protection requirements.

If you are a parent or guardian and you have reason to believe your child has created a bajiapp account, please contact us immediately at support@bajiapp.click and we will act on the matter as a priority.

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Changes to This Privacy Policy

bajiapp may update this Privacy Policy from time to time as our data practices evolve, as we introduce new products, or as applicable laws and regulations change. When we make a material change — one that meaningfully affects how your data is collected, used, or shared — we will notify registered players via the mobile number or email address on their account and update the "Last Updated" date at the top of this page.

We encourage all players to review this policy periodically. Your continued use of bajiapp after a policy update is published constitutes acceptance of the revised terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.

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Contact Us About Privacy

For any questions, concerns, or requests related to this Privacy Policy or the way bajiapp handles your personal data, please get in touch through any of the following channels:

  • Live Chat: Available 24/7 directly on the bajiapp platform — this is the fastest route for most privacy queries
  • Email: support@bajiapp.click — for formal data rights requests or written complaints

When contacting us about a data rights request, please include your registered mobile number so we can verify your identity securely. We will never ask for your password via any of these channels.

For related legal documents that affect your use of bajiapp, please refer to our Terms and Conditions and our Responsible Gaming page.

Privacy Protections That Make bajiapp Different

How bajiapp puts data protection into practice for Pakistani players, not just into policy.

No Data Selling — Ever

bajiapp's business model is built on player trust, not data brokerage. Your name, mobile number, CNIC details, and gameplay history will never be sold to any advertiser, data broker, or third party, full stop.

CNIC Data — Extra Protected

Your CNIC number and identity photographs are handled under elevated security protocols. They're used only for age and identity verification, stored encrypted, and never accessible to any staff member beyond the compliance team during the verification window.

PKR Payment Privacy

Easypaisa and JazzCash account numbers are stored in tokenised form. bajiapp doesn't retain your full mobile wallet credentials between transactions. Payment data is shared only with the specific payment processor handling your transaction.

Support in Urdu & English

Privacy questions and data rights requests can be handled in Urdu or English by our support team. No language barrier should prevent you from understanding what happens with your data or from exercising your rights.

Right to Deletion Honoured

When you close your bajiapp account and any mandatory regulatory retention period expires, your personal data is permanently and securely deleted — not archived indefinitely. Your digital footprint doesn't outlast your time with us.

Certified Infrastructure

bajiapp's payment data handling meets PCI-DSS standards. Game platform security undergoes regular independent audits. Our data infrastructure is designed to protect you even in the event of an attempted external breach.

Play Confidently on bajiapp

You've read the policy — you know exactly how bajiapp handles your data. Register now and enjoy live casino, Aviator, cricket betting and more, with complete peace of mind that your personal information is protected.